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When your business is looking to take on a temporary worker, the hiring process is typically simpler to hiring a contractor or permanent employee. Your involvement will primarily come down to choosing the best applicant. What should you look for?
When hiring a temporary employee, one of the most important factors to choosing the best candidate is the temp's supplied CV. There are a number of factors within a temp CV you should consider to be sure you choose the right hire.
“When companies hire a temp, they are usually looking for a plug and play solution,” explains Olivier Dufours, Executive Director of Page Personnel Belgium. “To be able to hit the ground running, a temp candidate is, ideally, overqualified for the job he or she needs to do.”
Transferable skills are those that can be used in a variety of roles and positions, and are not necessarily skills that are technical in nature. Examples of important transferable skills that should stand out on a temp CV include strong communication skills, the ability to work well under pressure and second-to-none time management skills, among others.
These are all imperative to the daily running of a business and there should be no question about them when reviewing a CV. An applicant should be shortlisted if their CV effectively demonstrates their transferable skills and how they have positively impacted companies they’ve worked with in the past.
One thing to keep in mind when reviewing temp CVs: there isn’t as much opportunity for frequent temp workers to develop specialisms or make an enormous impact in a temp role. Remember that the candidate’s achievements could be more limited, and they’ll often have less detail about their roles to accommodate the wide variety of jobs they’ve taken on. In these cases, it’s important to think broadly about how the skills they do have could be applicable to your business context.
For instance, if the candidate has experience in a receptionist role, their skills might be suited to a different customer-facing position; a person with data entry experience might have the organisational skills to take on an admin role; a call centre worker might transition well into a sales role. The key takeaway is to look for fit instead of direct experience.
When you’re in a hurry to fill a role, how can you be sure that ‘highly organised’ and ‘good interpersonal skills’ are actually qualities that the applicant has?
Asking for examples during an interview is the most direct way to ensure the candidate has the experience to back their claims. Many temp workers are frequently in situations where they must rapidly fit into a team culture, so looking to their references can be a good way of ascertaining whether they will be an asset for your business.
Often, an agency will facilitate personality and work aptitude tests for candidates. This provides crucial extra assurance that your temporary hire can hit the ground running.
It’s a common myth that temp workers and contractors are less skilled or under-experienced, but in most of the cases the opposite is true. It´s not uncommon for temps to take time off for further education and upskilling. Many also prefer contract work for the flexibility and variety it offers. This is why it is important to not instantly discard temp role applications just because of a few gaps in their work history.
First, review their CV and cover letter for explanation of any significant period of time in which the applicant was not employed. If there isn’t one, bring it up in the interview – there could well be a compelling reason.
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